Shipping Information

United States Shipping

We offer FREE Standard 3 – 5 Day Shipping on all U.S. orders $79 and over (after promotions, excluding taxes), unless otherwise noted in our promotional banner. After placing your order, please allow us up to 5 business days to process your order. Tracking information is emailed to you immediately after we ship your order.


***NOTE: PLEASE VERIFY YOUR SHIPPING ADDRESS IS CORRECT BEFORE SUBMITTING YOUR ORDER***

While our shipping services will attempt to verify an address, we have no control over the accuracy of buyer-input selections. Please make sure your address is correct and complete to avoid delays or lost packages. Once the order is shipped, the order is closed and finalized. Address updates should be made through email before a label is created. Once the package is created, all responsibility is forwarded to the carrier and final destination provided.


***If you are ordering perishable food items including dried seafood (i.e. shrimp, scallops, abalone, cuttlefish etc.) or other food products, please note it is the customers’ responsibility to store items in cool and dry storage, like in the refrigerator, upon delivery. Tracking information is emailed to you immediately after we ship your order. Please track your package to follow when your order arrives to your shipping address.


***T&T Ginseng is NOT responsible for spoiled foods reported upon the customer receiving the package.*** Packages should arrive no later than 3-5 days upon shipping out. Thank you for understanding!


Please be aware that due to the nature of our products, we are unable to replace stolen products if USPS/UPS/FedEx/DHL has confirmed it delivered via tracking. We do our best to alert you every step of the delivery, including the morning of delivery and when it has been delivered (U.S. only).

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